taya link Privacy Policy for Filipino Players

When you register an account on taya link, we collect the personal information you provide directly — including your full name, date of birth, email address, mobile number, and your preferred payment details. We also collect information generated by your use of the platform, such as your login timestamps, device type, IP address, browser information, and the games you play. This technical data helps us keep your account secure, detect unusual activity, and improve the overall performance of the platform for players across the Philippines. If you contact our support team, we may also retain records of that communication to help resolve your query and improve our service quality. We do not collect sensitive personal information such as government-issued ID numbers unless it is specifically required for identity verification under Philippine regulations. All data collection is carried out in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules. You will always be informed of the purpose for which your data is being collected at the point of collection.

The personal data we collect is used primarily to operate and maintain your taya link account, process your deposits and withdrawals in Philippine pesos, and ensure that your gaming experience is smooth and personalised. We use your contact details to send you important account notifications — such as transaction confirmations, security alerts, and updates to our terms or policies — and we will only send you promotional communications if you have opted in to receive them. Your gameplay data helps us identify and prevent fraudulent activity, enforce our responsible gaming commitments, and comply with our obligations under Philippine gaming regulations. We may use aggregated, anonymised data for internal analytics and platform improvement purposes, but this data cannot be used to identify you individually. We do not use your personal information to make automated decisions that would significantly affect your rights without human review. If we ever need to use your data for a purpose not described in this policy, we will notify you and seek your consent before doing so. Your trust is central to how we operate, and we take our data use obligations seriously.

taya link does not sell, rent, or trade your personal information to third parties for their own marketing purposes — this is an absolute commitment we make to every Filipino player on our platform. We do share certain data with trusted third-party service providers who help us operate the platform, including payment processors, identity verification services, and cloud infrastructure providers, but these partners are contractually bound to handle your data securely and only for the specific purpose for which it was shared. In some cases, we may be required by law or by a competent Philippine authority — such as PAGCOR or a court order — to disclose your personal information, and we will comply with such requirements while notifying you where legally permitted to do so. If taya link undergoes a business restructuring, merger, or acquisition, your data may be transferred to the successor entity, but you will be informed of any such change and your rights will be preserved. We do not transfer your personal data outside the Philippines unless adequate data protection safeguards are in place and the transfer is permitted under applicable law. All third-party partners we work with are assessed for their data security practices before any data sharing arrangement is established. You can request a list of the categories of third parties with whom your data has been shared by contacting our support team.

Under the Data Privacy Act of 2012, you have a number of important rights in relation to the personal information we hold about you, and taya link is committed to making it straightforward for you to exercise those rights. You have the right to access a copy of the personal data we hold about you, and we will provide this within a reasonable timeframe upon receiving a verified request. You have the right to correct any inaccurate or incomplete information in your account — you can update most details directly through your account settings, or contact our support team for assistance. You have the right to object to the processing of your personal data for direct marketing purposes, and we will action such requests promptly. You also have the right to request the deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations. If you believe your data rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact us at [email protected] with your full name and account details so we can verify your identity before processing your request. We aim to respond to all data rights requests within 15 business days.

We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine law, including our obligations under anti-money laundering regulations and gaming licence conditions. Transaction records are typically retained for a minimum of five years following the date of the transaction, in line with regulatory requirements. Once the applicable retention period has expired and there is no legal basis for continued storage, your data will be securely deleted or anonymised. taya link uses industry-standard security measures to protect your personal information, including SSL/TLS encryption for all data in transit, access controls that limit who within our organisation can view your data, and regular security audits of our systems. In the event of a data breach that is likely to affect your rights and freedoms, we will notify you and the National Privacy Commission within the timeframes required by law. We also encourage you to protect your own account by using a strong, unique password and enabling any additional security features available in your account settings. If you suspect that your account has been compromised, please contact our support team immediately at [email protected].